For friendly_bandit‘s benefit I wrote a thing about predictive dialing on Content Goes Here. turnip are you stuck with one of these too?
Syndicated at contentgoeshere also and should update there pretty soon.
Dial this
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I am indeed on a predictive dialer.
right now, actually.
and it’s just as frustrating for me as it is for the customers I collect money from.
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I was horrified by the “keep clicking or we move to the next call” feature. Who the fuck thought that up? Do you have that, too?
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we don’t have that feature.
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There’s a nice The American Life about dialers and the sorry bastards behind them.
http://kcrw.org/cgi-bin/db/kcrw.pl?show_code=ta&air_date=4/5/03&tmplt_type=Show
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Perfect!
The only part you left out is how I sit there and plan ways to kill my bosses.
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